Privacy Policy

1. Introduction

We respect your privacy and are committed to safeguarding your personal data. This Policy describes which data we collect, how and why we use it, and what rights you have.

If you are not satisfied with the way we handle your data, you have the right to lodge a complaint with your local data protection authority. We would, however, appreciate the chance to deal with your concerns first, so please contact us using the details provided on this website.

2. Information We Collect

We may collect and process the following categories of personal data:

• Identity information: name, title, date of birth, gender.
• Contact information: email address, billing address, telephone number.
• Payment information: bank and card details, transaction history.
• Technical information: IP address, browser type and version, device IDs, operating system, time zone and login data.
• Profile information: account details, purchases, preferences, feedback and survey responses.
• Usage information: how you use our website, products and services.
• Marketing preferences: your choices about receiving marketing from us.

We may also use aggregated and anonymised data for statistics and service improvement. This information does not identify you personally.

We do not intentionally collect any sensitive personal data (such as health information, religious beliefs or political opinions), nor information about criminal convictions.

3. How We Collect Your Data

We collect personal data in the following ways:

• Direct interactions: when you complete forms on our website, create an account, subscribe to our service, contact our support team or take part in surveys, promotions or competitions.
• Automated technologies: when you browse our website we automatically collect technical and usage data through cookies, server logs and similar technologies.
• Third-party sources: analytics providers, advertising networks and tools such as Google Analytics and Hotjar may provide us with additional information about how our services are used.

4. How We Use Your Data

We will only use your personal data when the law allows us to. We generally use it to:

• Register you as a customer and activate your subscription.
• Process payments, manage billing and prevent fraud.
• Provide, secure and maintain our website and services.
• Respond to support requests and manage our relationship with you.
• Send important service messages (for example, about changes to this Policy or our terms).
• Improve our website, products and customer experience using analytics.
• Show you relevant content and offers and measure the effectiveness of our marketing.

We may send you marketing communications if you have purchased from us or explicitly opted in. You can withdraw consent for marketing at any time by emailing helpdeskklacht@telefuture.nl.

5. Sharing Your Information

We may share your personal data with trusted third parties when necessary, including:

• Other companies within our group that support our IT and billing systems.
• Payment processors and technical service providers.
• Professional advisors (lawyers, bankers, auditors, insurers).
• Regulators, tax and customs authorities where legally required.
• Parties involved in a potential sale, merger or restructuring of our business.

All such parties must respect the security of your data and may only use it in accordance with our instructions and applicable law.

6. International Transfers

We do not transfer your personal data outside the European Economic Area (EEA). If this changes, we will implement appropriate safeguards and update this Policy.

7. Data Security

We apply technical and organisational security measures similar to modern antivirus standards to protect your personal data against accidental loss, unauthorised access, alteration or disclosure.

Access to your data is limited to employees and partners who have a business need to know. They are bound by confidentiality obligations and only process data under our instructions.

8. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes described in this Policy, including any legal, accounting or reporting requirements.

For example, basic customer and transaction information may be kept for up to six years after your membership ends for tax and legal purposes. Data that is anonymised may be used for analytical purposes for a longer period.

9. Your Rights

Under data protection law, you have several rights in relation to your personal data, including the right to:

• Request access to the personal data we hold about you.
• Request correction of inaccurate or incomplete data.
• Request deletion of your personal data.
• Object to or restrict certain types of processing.
• Request the transfer of your data to you or another provider (data portability).
• Withdraw consent where we rely on consent for processing (for example, marketing).

To exercise any of these rights, please contact us at helpdeskklacht@globway.nl. We may need to verify your identity before responding to your request.

10. Third-Party Links

Our website may contain links to external websites, plug-ins or applications. Clicking those links may allow third parties to collect or share data about you. We do not control these websites and are not responsible for their privacy practices. We encourage you to read the privacy policy of every site you visit.

11. Cookies

MyCleanPC uses cookies and similar technologies to provide a secure and reliable service, remember your preferences and analyse how our website is used.

We use, for example:

• Strictly necessary cookies to keep the site running securely.
• Analytics cookies to understand traffic and usage patterns.
• Functionality cookies to remember your preferences.
• Targeting cookies to deliver relevant content and offers.

You can manage or block cookies in your browser settings. However, some features of the website may not work correctly if cookies are disabled.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology or legal requirements. The most recent version will always be available on this page.

Last updated: 2025